Frequently Asked Questions
How do I update my communication preferences?
You can update them at any time in the Your Account section.
Which browser version should I be using?
Newer browser versions usually work the best, and as a minimum you should be running Safari 11, Google Chrome, or Firefox. Mobile devices should have the latest Apple or Android browser apps installed.
I am having technical problems, what can I do?
If you are experiencing network or system problems, please check with your Technical or Systems Administrator. If you are experiencing a problem with the Wakefield Connect program, please contact us.
Please provide the following information when you report a problem:
- Your User ID
- Issue description
- Date issue occurred
- Browser and version
- Operating System version
- Include screen captures if possible
LEARN GUIDE QUESTIONS
How do I know I’ve completed a guide?
When you complete a guide, the guide tile will have a green completed status.
Where do I see the ballots I’ve earned?
Module completions are listed in the Learn -> Learn History.
